Questions?

Questions?

FREQUENTLY ASKED QUESTIONS

We’d love to help you get answers to your questions about ESSENZA. Here’s what people are asking the most. If your question isn’t listed below, please contact us so we can help!

You can purchase ESSENZA luxury hand soap at any of these retailers: Safeway, Duane Reade, H.E.B., Bed Bath & Beyond, Drugstore.com, Amazon.com, Walgreens.com, and Harmondiscount.com.
ESSENZA candles are manufactured with both a soy/paraffin blend and also all-paraffin wax. For clarification for your specific product, please review the packaging and/or labeling.
No, we don’t use any lead in any of our candles.
Push down gently and turn counterclockwise. You should feel it pop loose and then should be able to wiggle it out from there.
Wax melts last a minimum of 50-80 hours. It depends on how strong you like your fragrance. Also, open doors and windows, house fans, and room size may change the fragrance duration. You can find replacement wax melts on Amazon.
Our bulbs last for an average of 800 hours. There is a small chance of a defective bulb, and if yours is defective at purchase of your warmer, please contact us. Be sure to include detailed purchase history, and we will send you a replacement. You can also find replacement bulbs on Amazon.
Wait until the wax has cooled and hardened. Then it should easily pop out of the warming dish. Please see our Safety & Burn Tips for more information. You can find replacement wax melts on Amazon.